Installing a Nest thermostat is one of the most convenient ways to optimize the everyday schedule of your heating and cooling. This smart thermostat can be taught your preferences and automatically make adjustments. But as you may expect, it won’t work well or at all if you see an error code on the display. The exact error code supplies useful information about the underlying problem, something a knowledgeable technician can use to provide solutions that much faster.
Let’s consider seven of the most common error codes you might find on your Nest thermostat. We’ll review the basics of each error code along with how you might fix it and the estimated cost to do so. Remember that while the price will ultimately hinge on the exact Nest model, you can anticipate paying between $75-$200 for repairs. This should also cover travel and labor costs on top of any specific components necessary to finish repairs.
e298 – Critical
This critical error code is limited to newer models of the Nest thermostat and shows up when the power is shut off. Since this is a critical power error, the thermostat will change to the backup battery system. The error message will continue to be displayed until the problem is dealt with.
Losing power to your Nest thermostat can be for several reasons. The wiring might have disconnected or become damaged, or a disconnection could have occurred further along in your electrical system. This might be the circuit breaker, fuse box or system switch. A certified technician should check electrical connections and wiring until they find the source of the problem.
e294 – Critical
Critical error code e294 shows up when your Nest thermostat’s wiring has to be reconfigured. More specifically, the technician should reconfigure the R wire. They’ll first conduct a factory reset of your thermostat to make sure it’s not just a software issue. If that doesn’t work, they’ll review the wiring diagram of the thermostat and begin looking at connectors.
They’ll detach the power and slowly look at each wire, seeing to it that they are fully inserted into the connector with the proper amount of uncovered copper. Once they pinpoint the problem connector, it can be exchanged for a new one.
e195 – Critical
This critical error code can show up when the weather outside is particularly hot. The HVAC system can shut down and stop giving power to your Nest thermostat. When this problem persists, the backup battery in your thermostat depletes and the thermostat will eventually power down. Presuming the breakers are on, you can check a handful of other places before consulting a professional technician.
Because this error can consume your thermostat’s battery, the first step may be supplying enough power to determine if this specific error code is what you’re facing. You can separate the thermostat from its base and deliver power by using a USB cable. In the event it reveals error code 195, you can continue to visually inspect components like the wiring as well as your air conditioner’s air filter or drainage system. If you don’t find anything wrong with these components, it will likely be best to call a pro.
e103 – Critical
Another critical error code, e103 signifies an electrical problem with your Nest thermostat. More specifically, e103 will refer to an overcurrent problem, which means the wiring is receiving more power than needed. This will sometimes stem from the breaker box, an error from the control board or because of a defective connection in the thermostat. A technician can meticulously investigate and test the Nest’s electrical system to determine where the power is surging or why the thermostat thinks there’s an overcurrent problem.
Even though this error code isn’t critical, it can still prevent you from using the Nest thermostat how you want to. Error code n260 pertains to the lack of a C wire or Nest Power Connector, as the absence of one can block your Nest from obtaining adequate power. You can check the Nest’s C connector for the presence of a C wire and adjust the wiring itself if there is. If not, you can get a Nest Power Connector.
With installation of a Nest Power Connector, you will sometimes notice error code E297 appear. This can be remedied by updating your thermostat in Settings -> Software -> Update. If the Power Connector was already installed, you’ll instead have to update the wiring info in the app from Settings -> Thermostat -> Wiring -> Update wiring.
e104 – Critical
Like error code e103, e104 is a critical error originating from an overcurrent. If too much power is sent using the Nest’s wiring, it could damage internal components and may even be a fire hazard. If you see this error code appear on your Nest thermostat and want to protect from electrical damage, it’s a good idea to turn the power off straightaway. You can then contact a professional technician with the appropriate experience identifying and resolving electrical malfunctions.
e73 – Critical
When your thermostat displays error code e73, it indicates that the Rc wire is not getting power.
This will sometimes be as simple as the breaker being turned off, but it could also be a problem with the wiring. After switching off the power to your HVAC system and thermostat, you can visually examine the wires to make sure they’re not loose or damaged. If nothing appears to be out of place, it’s best to get in touch with a local professional.